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Account and Data Deletion

Effective October 17, 2026 · Last updated October 17, 2026

You can delete your BrainDV account and the data linked to it at any time, free of charge. This page explains how, what is deleted, what is kept and why. BrainDV is an app by BuroBrain LLC.

1. Do you have an account?

The App creates a BrainDV account only when you first buy, restore a purchase or finalize an export. If you only used camera guidance, the checks and the preview, no account exists on our server and all your data is on your device: use "Delete local data" in Settings, or uninstall the App.

2. Delete your account in the App

1. Open BrainDV and go to Settings.
2. Tap Delete account. The button is shown when the App on this device is linked to a BrainDV account.
3. Confirm by tapping Delete.

Your account is deleted from our server straight away, and the App signs out. To also remove photos and exports from your device, tap Delete local data in Settings, or uninstall the App.

3. Request deletion by email

If you cannot use the App, for example because you no longer have the device, email [email protected] with the subject "Delete my BrainDV account". To help us find and verify your account:

• write from the email address linked to your account through Sign in with Apple or Google (including an Apple private relay address), if you signed in;
• tell us your platform (iPhone or Android) and the approximate date of your first purchase or export;
• if you bought something, include the order number from your Apple or Google receipt;
• do not send photos, passwords or payment card details.

We may ask you to confirm the request. We complete verified requests within 30 days and confirm by email. An account that was never linked to Apple or Google contains no name or email address, so if we cannot match your request to an account, we will tell you; deleting from the App on the original device remains possible as long as the App is installed there.

4. What is deleted

• your account record: random account ID, Apple or Google user identifier and email address;
• all sign-in sessions and tokens;
• your settings and consent records (including the AI advice consent);
• your export records;
• AI advice usage records, if any;
• cloud history files, if any.

Deleted data can remain in our database backups until they expire; each backup is kept for 14 days. Photos and exports on your device are not on our server and are removed only with "Delete local data" or by uninstalling the App.

5. What is kept, and for how long

• Purchase and export ledger records: for each purchase, the platform, product, store transaction ID, Google order number, purchase and verification dates, store environment, storefront country or region code and any refund notice; for each export, the export code, platform and whether an included export or a credit was used; and, if the Unlock was restored to another account, a record of that move (the two random account IDs, the date and how many included exports had been used). After deletion these records are linked only to the random account ID, not to your email address or sign-in identifiers, and contain no photos. We keep them for up to 7 years after the end of the year of the purchase to meet tax and accounting obligations, handle refunds and chargebacks, prevent the same purchase being used twice, and let you restore the BrainDV Unlock; then we delete them.
• Your deletion request: the email exchange and a record that we completed the request, kept for up to 24 months so we can show that we handled it.
• Records held by Apple and Google: your purchase history and payment records with the store are held by Apple or Google, not by us. Contact them to manage that data.

6. Before you delete

• Deleting your account does not refund any purchase. To ask for a refund, see the Refund Policy first.
• Any unused extra export credits recorded on the deleted account are lost and cannot be restored.
• The BrainDV Unlock is not lost: if you install the App again, tap "Restore purchases" while signed in to the same Apple or Google store account you bought it with, and the Unlock moves to your new BrainDV account. It keeps its original entitlement years, and included exports already used in the current entitlement year stay used. A refunded or revoked Unlock cannot be restored.
• BrainDV has no subscriptions, so there is nothing to cancel.
• Deletion cannot be undone.

7. More information

The Privacy Policy explains all the data we process and your other rights, including access and correction. Questions: [email protected].